Refund and Returns Policy

We want you to be satisfied with every Victor product you buy. If something is wrong with your order, this page explains exactly what we will do about it.

Return window

You may return a product within 7 days of delivery, provided it is unused and still in its original, unopened packaging with the seal intact. Because our products are household cleaning and insect-control items, opened packs cannot be resold and cannot be accepted back for hygiene and safety reasons.

Damaged, defective or wrong items

If a product arrives broken, leaking, short-filled or is not what you ordered, we will replace it or refund it in full, including delivery charges. Contact us within 48 hours of delivery and send a photograph of the product and its batch code. Wherever possible, check the parcel in front of the delivery person and refuse anything visibly damaged.

What cannot be returned

  • Products that have been opened, used or partly used
  • Products without their original packaging, label or batch code
  • Products returned more than 7 days after delivery
  • Items bought from a retail shop or dealer rather than from this website — those are handled by the shop, though you are welcome to call us if the shop will not help

How to start a return

  1. Call 01974-006656 or email info@holymanufacturesltd.com with your order number and the reason for the return.
  2. We will confirm whether the item qualifies and tell you how to send it back or arrange collection.
  3. Pack the product in its original packaging so it is not damaged in transit.

Please do not send anything back before contacting us — unannounced returns can be lost and we cannot refund what we cannot trace.

Return shipping costs

If the return is because of our error — a damaged, defective or wrong item — we pay the return shipping. For any other reason, the return shipping is yours to cover.

Refunds

Once we receive and inspect the returned product we approve or decline the refund and tell you either way. Approved refunds are issued within 7 to 10 working days to the original payment method, or by bKash or bank transfer for cash-on-delivery orders. Your bank or mobile wallet may take a few more days to show the money.

Exchanges

The fastest way to exchange a product is to return the original and place a new order once the refund is approved. For a damaged or incorrect item we usually send the replacement straight away, without waiting for the return.

Cancelling an order

You can cancel free of charge at any time before the order is handed to the courier. Call us as soon as possible — once the parcel is dispatched, the return process above applies instead.

Still not resolved?

If you are not happy with how a return was handled, ask to have it escalated when you call. Complaints about a specific production batch go directly to our quality team.

Holy Manufactures Ltd., Mirpur-10, Dhaka, Bangladesh
Phone: 01974-006656 | Email: info@holymanufacturesltd.com