Who we are

This website is operated by Holy Manufactures Ltd., Mirpur-10, Dhaka, Bangladesh — the manufacturer of the Victor range of household-care products. Our website address is https://holymanufacturesltd.com. This policy explains what personal information we collect, why we collect it, and what we do with it.

What we collect

When you place an order we collect your name, delivery address, phone number and email address, along with the contents of your order and your payment method. When you create an account we collect your name, email address and any saved address. When you contact us or subscribe to our newsletter we collect what you give us — your message, your contact details or your email address. When you simply browse, our servers record your IP address, browser and device type, the pages you visit and the time of the visit.

Why we use it

To process, pack, deliver and invoice your order; to contact you about an order, a delivery or a return; to answer product questions and handle complaints; to send product news and offers, but only if you asked for them; to understand how the site is used so we can improve it; and to meet our legal, tax and accounting obligations.

Cookies

We use cookies to keep items in your shopping cart, to keep you signed in if you have an account, and to measure traffic. You can block or delete cookies in your browser settings, but if you block them the cart and checkout may not work properly.

Embedded content from other websites

Some pages may include embedded content such as videos or maps. Embedded content behaves exactly as if you had visited that other website, which may collect data about you, use cookies and track your interaction with it. We do not control what those sites collect.

Who we share your data with

We share only what is necessary: your name, address and phone number with the courier delivering your parcel; your payment details with the payment provider processing it — we do not store card numbers or wallet PINs on our servers; limited technical data with the providers who run our hosting, email and analytics; and information with government authorities where the law requires it. We do not sell, rent or trade our customer list.

How long we keep your data

Order records are kept for as long as our tax and accounting obligations require. Account information is kept until you ask us to delete the account. Newsletter subscriptions are kept until you unsubscribe — every email includes an unsubscribe link. Contact-form messages are kept while the matter is open and for a reasonable period afterwards.

What rights you have over your data

You can ask us to show you the information we hold about you, correct anything that is wrong, delete your account, or stop sending you marketing messages. Email info@holymanufacturesltd.com or call 01974-006656 and we will act on it. We may still need to keep certain order records after an account is deleted where the law requires it.

Security and contact

The site runs over an encrypted HTTPS connection and access to customer data is limited to staff who need it for their work. No system is perfectly secure, but we take reasonable technical and organisational measures to protect what you give us. This site is intended for adults and we do not knowingly collect information from children. Questions about this policy: Holy Manufactures Ltd., Mirpur-10, Dhaka, Bangladesh — phone 01974-006656, email info@holymanufacturesltd.com.